If your package arrives damaged, we’re sorry for the inconvenience! Here’s what to do:
- Take clear photos of the damaged package.
- Contact our Support Team and share the details + photos.
- Follow their instructions for return or replacement.
- Once we verify, we’ll send a replacement or issue a refund.
If you have any questions or concerns throughout the process, please don't hesitate to reach out to our customer support team for assistance.
You can reach us through any of the following methods if you need further help:
- 📨 Submit a Ticket: Click here to contact us
-
📞 Phone: 1-800-213-3485 (toll-free in the USA and Canada)
When contacting us, please include:
- Your full name
- Your order number
- The email address used at checkout
Our team typically responds within 1–2 business days.
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